Division/ Department Casino - Operations
Job Title - Casino Manager
Reports To - Managing Director
Job Allocation - Casino
JOB PURPOSE
The Casino Manager is responsible for creating a system wherein customers win often enough to return investments, while ensuring that the casino makes enough profits. He/She will be overseeing the day-to-day operations of the casino and all aspects of the casino’s operation, including staffing, customer service, marketing, accounting, F&B, et al.
RESPONSIBILITIES & DUTIES
• Monitoring patrons, employees, gaming machines, tables, casino’s gaming floor area et al.
• Explaining and enforcing house rules and remove suspected cheaters.
• Ensuring that the casino operates under government regulations, keeping up to date with applicable rules, laws and regulations and changes to these, both internal and external, assessing their impact and developing methods to address them.
• Promotes a working environment in which employees perform assigned duties within established guidelines, procedures, and laws.
• Creating and maintaining policies regarding casino operations, including rules regarding dress code, minimum age requirements, and gaming limits. Ensuring that all employees follow company policies and procedures.
• Monitors casino’s finances and ensures the casino is making profit, following due process; tracks and reviews operational expenses and budget estimates of the casino.
• Assure that the “high rollers” are satisfied with their services.
• Maintains familiarity with all games in the casino as well as its strategies and tricks in playing.
• Reviewing reports from security staff regarding incidents that occurred in the casino or other areas of the establishment during previous shifts and adjusting any possible areas of risk.
• Training and supervising all staff members to ensure that they are aware of their responsibilities and are able to perform their jobs effectively.
• Work closely with all departments to ensure that they maintain company objectives.
• Provides day-to-day oversight, review and direction for all Casino audits and ensures quality output.
• Assesses key technical and operational risks and plans the approach to ensure that there are sufficient controls in place to minimize negative occurrences.
• Such other job related duties as may be assigned by instruction from management.
JOB QUALIFICATIONS
• BS Degree (or equivalent) in Hospitality, Business or Accounting field
• Gaming Industry experience is required
• 5 years experience in Casino Management
OTHER REQUIREMENTS
• Demonstrated knowledge and application of finance and accounting principles.
• Demonstrated ability to supervise subordinate staff.
• Demonstrated ability of problem-solving and being solution minded