Casino - Slot Operations

Division/ Department

Casino – Slot Operations

Job Title

Slot Attendant

Reports To

Slot Manager

Job Allocation

Casino

This position is responsible for accurately and efficiently correcting minor machine malfunctions, process fills and jackpots and enhance the guests’ gaming experience to maximize slot handle.

RESPONSIBILITIES & DUTIES

• Assists with payment of slot jackpots, ticket fills and equipment jams.
  
• Repairs minor slot machine malfunctions.
  
• Notifies slot technicians when machine malfunctions or requires technical assistance.
  
• Responds to guest questions, issues and concerns in a courteous and professional manner.
  
• Knowledgeable of casino including but not limited to hours of operations of casino, restaurants, and other amenities.
  
• Promotes a work environment that is pleasant and desirable.
  
• Performs all functions in accordance with applicable laws and gaming regulations, the mission and objectives of Royal Casino Curaçao, as well as established policies, procedures and controls.
  
• Performs all other duties as assigned.
  

• A High school diploma is required.
  
• Able to occasionally lift and carry up to 60 lbs.
  
• Ability to communicate clear and precise technical language verbally and in writing.
  
• Ability to work extended hours in support of business needs.
  

• Must be able to get along with co-workers and work as a team.
  
• Must present a well-groomed appearance.
  
• Must have the ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
  
• Maintains department confidentiality and integrity.
  
• Must be able to effectively communicate verbally and produce legible, accurate reports.
  
• Must be able to read, write, speak and understand English, Papiamentu, Spanish and Dutch.
  

Division/ Department

Casino - Slot Operations

Job Title

Slot Technician

Reports To

Casino Manager

Job Allocation

Casino

Maintains, installs, converts, and configures slot machines on assigned shift according to departmental plans. Participates in a team-oriented environment.

Key to ensure quality of guest service, efficiency, and compliance with compact and gaming regulations. Responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.

• Analyzes the performance of the electronic gaming devices, investigates problem areas and implements corrective action.
  
• Reviews slot machine performance and departmental goals to determine and prioritize project schedules.
  
• Acts as primary compliance officer for all slot repair activities.
  
• Maintains an accurate, up to date and secure database.
  
• Exhibits a friendly, helpful, and courteous manner when dealing with our guests and fellow associates, assures that optimum guest service is maintained.
  
• Performs daily or as scheduled, preventative maintenance on gaming devices of a predetermined number of validator units, ticket printers and card readers as specified by the Slots Manager, and ensures orderly additions  and /or changes to the Slot Floor.
  
• Consistently follow machine entry procedures and repair procedures in order to pro-actively identify or prevent future equipment problems.
  
• Safeguards all assigned assets upon install, build, conversion or reconfiguration.
  
• Properly diagnose faulty equipment and troubleshoot to the sub-system level. (Hopper, Comparator, MPU Board, etc.)
  
• Knows and complies with the gaming compact, and any other regulatory requirements necessary. 
  
• Maintains the shelf validator stock, the shelf ticket printer stock and the shelf card reader stock in the slot performance shop at the predetermined quantities.
  
• Maintains knowledge of database technology development through training courses,  seminars, and publications.
  
• Performs other duties, including special projects, as needed, and directed.
  

• Must be 21 years of age or older.
  
• Associate's Degree in Electronic Technology plus three years experience in slot repair or video gaming repair, or a combination of education and experience to equal five years.
  
• Minimum of 3 years’ experience in slot management preferable in slot repair.
  
• Experience in Slot Analysis is highly preferred.
  
• Ability to communicate clear and precise technical language verbally and in writing.
  
• Advanced proficiency in word-processing, spreadsheets, database, electronic mail software.
  
• Ability to work extended hours in support of business needs.
  

• Proven ability to analyze and solve problems and resolve conflicts.
  
• Strong written and verbal communication skills