Casino - Surveillance

Division/ Department

Casino - Security

Job Title

Surveillance Officer

Reports To

Casino Manager

Job Allocation

Casino

JOB PURPOSE

The role of a Surveillance Officer is to assure the protection of the company’s assets, reputation and integrity, as well as assures the overall safety of guests, employees and the property as a whole.

RESPONSIBILITIES & DUTIES

·       Monitoring patrons, employees, gaming machines, tables, casino’s gaming floor area and other designated areas.

·       Explaining and enforcing house rules and inform Head of Surveillance in case of suspected cheaters.

·       Conducts surveillance observation on designated areas both as required by applicable laws and as directed by surveillance management.

·       Operates surveillance equipment such as CCTV surveillance systems, video printers, video switchers and various computerized equipment.

·       Enforces security if necessary;

·       Documents suspicious activities/incidents that occurred in the casino or other areas of the establishment.

·       Conducts routine observations focused on funds-handling operational areas to determine if breaks in established casino procedures have occurred.

·       Performs various casino department video reviews to determine breaks in policy and/or procedure along with documenting any found irregularities or deviations of established processes.

·       Compiles various reports focusing on accuracy and attention to detail, also ensuring all paperwork is error free and completed in a timely manner.

·       Maintains a high degree of confidentiality and protects the confidential nature of casino department observations, recorded video and surveillance activities.

·       Ensures that video is properly referenced and archived for potential future use.

·       May testify in court.

·       Other duties as may be assigned.

·       Observes all table games to detect internal control violations, casino policy and/or procedural violations to assist in the detection of external and internal theft or cheating.

·       Monitor slot machine access via slot tracking system.

JOB QUALIFICATIONS

·       A High school diploma is required.

·       Previous experience in surveillance is preferred.

·       Previous experience and knowledge of CCTV equipment and basic electronics is preferred.

OTHER REQUIREMENTS

The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position.

·       Must be able to identify when cheating or any unusual, irregular or illegal activities are, or have been present.

·       Must be able to get along with co-workers and work as a team.

·       Must present a well-groomed appearance.

·       Must have the ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

·       Must have and/or acquire board knowledge of the various casino games offered, and cheating techniques used to compromise these games and to be able to detect when cheating or any unusual, irregular or illegal activities are, or have been present.

·       Must be able to understand the various departments’ policies and procedures and understand when a violation has occurred.

·       Maintains department confidentiality and integrity.

·       Must be able to effectively communicate verbally and produce legible, accurate reports.

·       Must be able to use a computer and operate efficiently with Word and Excel.

·       Must be able to read, write, speak and understand English, Papiamentu, Spanish and Dutch.